Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

We may collect:

• Account Data: Name, email, billing details, login credentials
• Payment Data: Processed securely by third-party providers (we do not store full card details)
• Usage Data: IP address, device/browser type, activity logs
• Communications: Messages sent to support or through our platform
• User Content: Information or materials you upload or create, including submitted deliverables and CV uploads
• Demographics (optional): WIOA-aligned fields you choose to share during onboarding

We use data to:

• Provide and manage services
• Process payments and billing
• Communicate updates and opportunities
• Improve performance and user experience
• Ensure compliance and security

We do not sell your personal data.

We may share information with:

• Service providers (payments, hosting, analytics)
• Referring workforce boards or partner institutions (where applicable)
• Legal authorities when required

We are not responsible for how users handle data outside our platform.

We retain data as long as necessary to provide services or comply with legal obligations.

You may request deletion of your data at any time. Optional demographic data is stored separately and can be removed on request without affecting your account.

Depending on your location, you may have the right to:

• Access or correct your data
• Request deletion
• Restrict or object to processing
• Opt out of marketing communications

We implement reasonable safeguards, but no system is completely secure. Uploaded files are scanned for malware and accessed via short-lived signed URLs.

If you access our services outside the U.S., your data will be processed in the United States.

We may update this policy periodically. Changes will be posted with a revised effective date.